What are your standard business hours?
What are your standard business hours?
Our office opens for business from 9am to 6pm Monday through Saturday, but our production shifts work around the clock, 24 hrs a day 7 days a week, except of course on special holidays like the Chinese New Year.

How do I request for a quote?
You can send your project details to us via the Printing Quotation form or Fax: (852)2976 0292, or you can send your project samples along with your contact details to us at the following address:
B1, 6/F., Fortune Factory Building, 40 Lee Chung Street, Chai Wan, Hong Kong

Also send the details to your local representative who will be able to help and advise you whilst keeping a watching brief on the progress of the work.

How do I obtain Credit?
Please contact us to discuss further details.

Who do I contact regarding employment opportunities?
Please visit our Job Vacancy for information.

What does your scanning price cover?
1. Professional color correction
2. Scans that are free of dust and scratches
3. A set of Digital Proof (or press proof)
4. Delivery to your offices

What do I need to provide when I submit a job?
1. A final hard copy color printout of what your job is supposed to look like.
2. All the supporting files (EPS's TIF's, etc.) that are used.
3. All the fonts used in the job including fonts not converted to outlines in imported EPS files.

What is your production time?
Production Time (After Receipt of Art)
Flat tone & photographic: 10 days or less
Color Process: 10 days or less
Digital: 10 days or less
Contact us for an exact shipping date or to discuss rush orders.

What is the largest original you can scan?
We can scan any size original.

What file formats do you accept?
We accept the following application files:
* QuarkXpress
* InDesign
* PageMaker
* Illustrator
* Photoshop
* Acrobat
* Freehand

What type of removable disks to you take?
We can accept Zip 100Mb, Jaz Disk 2.0 GB, CD-R, DVD-R, and 3.5 floppy disks.

How do I send my files to you electronically?
You can connect to our server via FTP. If you are using a PC with either Internet Explorer or Nestcape (Netscape 4.x or older, newer versions of Netscape will not work on any platform) you can connect using your web browser without having to install any FTP client software.

You will need to connect with a username and password that you can obtain from us. The FTP host address is ftp.hksagp.com.hk.

FTP client software comes with many different features and prices, if you need to install FTP client software, please see below question for reference.

What software will help me prepare and send my files?
For FTP client software, if you need to install FTP client software on the PC, we recommend the use of CuteFTP, and Fetch on the Mac.

Also, these different utilities will help you prepare and send your files.
Virus programs
1. Norton Anti-Virus from www.symantec.com

File Compression
Use a file compression utility on your files before sending them, especially if they are several megabytes in size.
1. If you are using a MAC try Stuffit from www.stuffit.com
2. If you are using a PC try WinZip from www.winzip.com

Can I send you PDF file ?
Yes, in general you want to make a "Press" ready PDF, you need to create a high resolution PDF, with all fonts embedded, no image compression, make sure your colors are always converted to CMYK. Don't forget to add bleeds before creating your pdf file.

What resolution should my scans be?
For most printing jobs 300 dpi.

Why is the color on my monitor different from the color on your laser proof?
Monitors use red, green and blue (RGB) to create color. Printed materials, on the other hand, use cyan, magenta, yellow and black (CMYK) to create color. In order to ensure the closest possible color match, all image files must be converted from RGB to CMYK.

What are RGB and CMYK?
RGB and CMYK are acronyms for different methods of displaying color. RGB stands for Red, Green, and Blue, while CMYK stands for Cyan, Magenta, Yellow, and Black. (K is used for Black instead of B to avoid confusion with Blue.)

Can I set my pictures in RGB?
Because offset printing use CMYK inks, digital art must be created in CMYK color or must be converted from RGB color to enable use. All pictures and line art should be in the CMYK mode.

What are print run order ranges?
Generally, we print anywhere from 1,000 to 1 million copies.

Can you ship worldwide or to several countries?
Yes, we frequently serve customers in the United States and Europe. We can process your printing job for international shipping, split shipments etc, taking care of the necessary paperwork to make the process simple and convenient for you.

How long does it take to print a job?
Depending on how complete the job is when we receive it (i.e. ready for plate, needing prepress work, etc.) If you know you have deadlines, the best thing to do is tell us so that we can find the fastest way to print your job.

Will I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer copies than you ordered. Print industry trade standard allow for unders of up to 5%. If you need a guaranteed quantity, we recommend you order up to 5% over the minimum quantity you need.

Will you match a previously printed product from my own printer?
We offer printing to a "pleasing color" standard, using standard ink densities and supplied hard copy as a guide. However, there is no guarantee that your finished piece will exactly replicate approximate your printed sample. Due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, results can vary. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Besides, paper finishes and hues can have an effect on color that our proofs cannot simulate.

Can you provide die-cutting, foil-stamping or embossing capabilities?
Yes, we handle items like these in house. We can also help you with projects requiring different binding techniques, finishing options and more.

What are your conditions of employment?
We do not hire child labours or subcontract to prisons.

How long are quoted prices valid for?
Prices scale quoted will apply only to orders received within 30 days.

Can you use my own films?
We can use supplied films.

What are your bleed requirements?
We require 1/8" (3mm) additional image for bleed area.

Can you represent my titles?
This is a free service we offer to our printing customer, if you order printing from us, you can get this service as an extra.

What territory do you cover?
Mainland China and Hong Kong.

How can you pay back the book you distribute?
Payment for the books that we distribute for you can be deducted from our print bill, thereby effectively reducing your printing costs.

I am writing a book. Can you help me get it published and into bookshops?
We do not currently have a publishing programme. It is possible that at some point in the future, we may offer a comprehensive publishing advisory service, but that is not a current priority.

How does it work?
We act as a middleman between you and the Chinese publishers through our representatives.

How much agent fee you retain?
We do not charge a fee. Our reward is the assignment of the printing for the local Chinese language books.

Can you represent my books even if I don't print with you?
Yes, you can send a copy of your catalog to us. Please note we will display your catalog cover image to our Chinese website.

How do I know if the Chinese publisher won't secretly print more than it's agreed to be printed?
That's why we have to be assigned the print job so that we could control the print run and make sure no unlicensed quantity of books are produced. And we will protect the films and materials safely in our plants.